Privacy Policy

1. Preface

1.1. This Privacy Policy of Nof Ginnosar Tourism – Kibbutz Ginnosar Agricultural Cooperative Society Ltd. no. 570036905 (“Privacy Policy” and the “Hotel”) provides the general lines of how we collect and use information about you, in the framework of your use of the Hotel’s website, including when making reservations, purchasing products or services on the Hotel’s website, and through the Hotel’s Customer Service (the “Services”).

1.2. Your privacy is important to us! We will operate as set forth in this Privacy Policy, in accordance with the provisions of the law, including the Privacy Protection Law, 1981 (the “Law”), and, where applicable, the General Data Protection Regulation (GDPR).

1.3. This Privacy Policy applies to identifying information or to information that can reasonably identify you. As a rule, you have no legal obligation to provide the information set forth hereafter, however failure to provide it may prevent us from providing you with certain services (“Information”).

1.4. The information will be stored in the Hotel’s database for the period necessary for the Hotel to realize the objectives permitted to it according to law and in accordance with this Privacy Policy (“Database” and “Objectives”, respectively).

1.5. This Privacy Policy constitutes an integral part of the Terms of Use of the website (the “Terms of Use”). Use of the website, including the various contents and services operated on the website, indicates your consent to this Privacy Policy, and therefore you are asked to read the Terms of Use carefully.

1.6. The Hotel reserves the right to change this Privacy Policy from time to time, at its sole discretion, in accordance with the content, services, products, and new options added to the website. Therefore, the Hotel recommends reviewing this Privacy Policy again when browsing the website.

1.7. This Privacy Policy is worded in the masculine gender for convenience only; however, it is intended for all genders. Words denoting singular include plural, and vice versa, unless the context or logic requires otherwise.

2. Collected Information

2.1. Identifying information that you provide to us or that is collected by us, will be stored in the Hotel’s database (“Personal Information”). The Hotel shall retain the Personal Information for the period necessary to achieve the objectives set forth in this Privacy Policy, or in accordance with the relevant provisions of the applicable law.

2.2. Information provided by you:

  • When registering or making an order on the website, you may be required to provide us with Personal Information (first name, last name, telephone number, email address, payment details, and booking details).
  • Such information may be used for: • Personalized mailing and marketing needs and maintaining customer relationships
  • Customer satisfaction research and market research
  • Fraud detection and prevention
  • Disclosure of details to suppliers for providing the services, collecting funds, accounts, and enforcing our rights.

2.3. Use of Cookies

  • Cookies are information files embedded in your browser or device when you browse the website. They monitor your activity, collect data such as IP, duration of visits, device/browser version, location, etc.
  • You may block cookies in your browser/device settings, but some services may not function properly if you do so.

2.4. Third-Party Data Sharing

  • We may disclose Personal Information to employees, managers, insurers, professional consultants, agents, suppliers, subcontractors, or group companies, to the extent necessary for the purposes set forth in this Privacy Policy.

3. Use of the Collected Information

We use Personal Information to:

  • Provide services and reservations.
  • Manage customer service and operational needs.
  • Optimize and secure our services.
  • Conduct marketing and advertising.
  • Fulfill legal obligations.
  • Protect our rights and legitimate interests.

4. Saving Information

The Hotel may retain Personal Information in accordance with law, to resolve disputes, comply with tax/accounting obligations, assist in investigations, enforce terms of service, and for other permitted purposes.

5. Transfer of Information to Third Parties

The Hotel may transfer information to third parties, in Israel or abroad, in cases including:

  • For the objectives in this Privacy Policy
  • With subcontractors and suppliers (e.g., credit card companies, IT providers, booking engines such as Optima, international booking platforms).
  • In case of a sale or transfer of the Hotel’s business.
  • Under court order or legal requirements.
  • For defense against lawsuits.
  • For research and statistics.

6. Advertisements and Direct Mail

6.1. Personal Information may be used for marketing and direct mailing about the Hotel’s services, or services of partners.
6.2. Subject to your consent, we may add you to a mailing list and send updates via email, SMS, WhatsApp, automated calls, or social networks. You may opt out at any time by contacting info@ginosar.co.il.
6.3. Even after unsubscribing, we may still send legally required communications.

7. Right of Access and Correction

To review or correct information we keep about you, submit a written request to info@ginosar.co.il. If inaccurate, you may request correction or deletion, subject to legal retention requirements.

8. Deleting Information

We will delete information that was permitted by law, unless retention is required for providing services, protecting our interests, or fulfilling legal obligations.

9. Information Security

9.1. The Hotel uses security measures to protect Personal Information but cannot guarantee absolute immunity from intrusions.
9.2. You are responsible for taking protective measures (e.g., secure passwords, antivirus).
9.3. The Hotel is not liable for damage caused by factors beyond its control.
9.4. If using a username/password, they are for personal use only.

10. Contact Information

For any questions or requests, please contact us at:

  • Email: info@ginosar.co.il
  • Phone: +972-4-6700300
  • Address: Nof Ginnosar Hotel, Kibbutz Ginnosar, 1498000, Israel
  • Hours: Sunday–Thursday, 08:00–16:00 (excluding holidays).
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